Cosman & Webb Township Organics strives to produce quality product for its customers. Perishable items, such as syrup, can sometimes be subject and dependent on conditions out of our control. If a product is believed to be “unacceptable,” Cosman & Webb Township Organics may offer replacement or refund after our own analysis supports that opinion and if all of the following policy conditions are met:
The items purchased were within the previous year in Canada and not shipped out of the country.
The items purchased were never subjected to temperature extremes (below minus 2’C or above 25’C).
Cosman & Webb Township Organics is notified by phone or email within 24 hours of the item being opened. See the Contact Us page for address, phone and email information.
No more than 25% of the content has been consumed.
The product is resealed with a suitable closure such, packed in a box with appropriate material to prevent breakage (if applicable), and returned via Expedited Parcel Post within 2 days of opening, along with proof of purchase and name, address and phone number of the purchaser.
The customer is responsible for the cost of shipping back the product(s).